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What
type of customers do you deal with?
We deal only with Importers, Distributors/Wholesalers and OEM customers
because of the minimum order requirement: Container Load only, Small
quantities not available. We do not deal directly with end-users
as well.
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What
information must I include in my email?
Please include the following information in your emails for our
staff to respond promptly to your enquiries.
- Name
- Company Name
- Contact Email
- Telephone and Fax Number
- Country of Origin
- Nature of Enquiry
Please ensure all the above information is clearly stated, otherwise,
our staff may not be able to reply to your satisfaction. Thanking
you in advance for your cooperation.
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What
is the minimum order for your monitors?
For CRT Monitors our minimum order is 1 x 20ft Container.
For LCD Monitors our minimum order is 100pcs.
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Can
I order a mixed 20-foot container i.e. a mixture of all models to
fill a 20-foot container?
We do not recommend client to order a mixed 20ft container, because
the cost of doing so would be too high. If you insist on mixing,
we recommend starting with a minimum order of 1 x 40ft container.
Just inform us of the mix in terms of % and we will work out the
actual figures for you.
However, there is a geographical limitation to how you can mix the
monitors. At the moment, our 19" Mitsubishi Diamondtron CRT,
LCD & LCD/TV monitor are made in Taiwan, while the other models
are made in China. So we are only able to mix the models provided
they are produced in the same geographical location.
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Are
you able to do OEM for clients with their own brand/logo?
Yes, we are able to do OEM for clients with their own brand/logo.
The additional charges are as follows:
a) USD150 one time charge for printing the logo on the monitor.
.
b) USD1000 one time charge for printing the logo on the carton boxes.
The above charges are meant to cover the fixed cost in printing
the logo. However, we will refund the charges once the order exceeds
2000pcs for LCD/TV monitors or 3000pcs for LCD & CRT monitors.
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Where
are the monitors delivered from?
For CRT Monitors, delivery is from China (Shenzhen and Guangzhou
port) .
For LCD Monitors, delivery is from Taiwan.
Our monitors are delivered direct from our factories. This is becasue
all our monitors are made-to-order according to the requirements
of different countries and clients.
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What
is the delivery time after receiving the order/sample order?
This depends on the model as well as if there are any special requirements
needed.
For samples, it is normally within 7 working days of receipt of
payment.
For orders, depending on the situation, it is normally within 15
to 25 working days of receipt of payment.
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How
to place a sample order?
Simple, just contact us via email! Indicate the following information
in your email:
- The model that you are interested to evaluate
- The quantity
- Delivery address, Tel and Fax number
- Contact Person name
- DHL/UPS etc account number (if applicable); if not available,
will add the freight to P/I
An additional amount will be charged over and above the FOB prices
indicated. Terms and conditions apply.
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What
is your 30 days return policy?
Basically, if the client is not satisfied with the sample, just
sent the sample back to us in its original packing*.
Once we receive and test that its in proper working condition, we
will refund the cost of the sample back. No questions asked.
This 30-Day
return policy only applies on models upto 17" for our LCD,
CRT and LCD/TV monitors.
*Note: The
transportation cost of sending the sample back to us will be on
the customer account
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Do
you offer free samples?
No. It is our company policy not to offer free samples. Please DO
NOT email our staff to request for free samples as such enquiries
will not be entertained.
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What
is your warranty policy, and How do you handle the RMA with your
customers?
1) We provide between 2 to 3 years on-site warranty for selected
15" and 17" LCD monitors the following regions: England,
Germany, The Netherlands, Belgium, Luxemburg, France, Italy and
Spain. Please contact us for further details.
2) For our
standard LCD and LCD TV monitors, there is no need for RMA. We offer
complete PCB main board for clients for replacements. No
repairs is required on the clients side, the changing of boards
only takes 5 minutes.
3) For our
A Grade monitors, they come with 3 years warranty*, 1 year for the
CRT Tube/LCD Panels. We offer you spare parts and all the necessary
technical documents such as Schematic diagram and component list
etc... for you to be able to repair the monitors by yourself. During
the warranty period, additional spare parts will be provided at
our cost whenever necessary.
*Note: Conditions
apply for 3 years warranty. Otherwise, under normal circumstances,
the warranty will only be valid for 1 year
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Do
your monitors require any drivers to be downloaded?
No. All our monitors are Plug and Play (DDC2B) - which do not require
any software. Once connected to the computer, the monitor would
be detected by user's P.C. automatically.
We have sold hundreds and thousands of monitors and we have not
receive negative feedback on a mass scale regarding this issue.
However, if your monitor cannot be detected, it is very likely that
the problem lies with the VGA card. This happens when the client
uses a very low end VGA card and it is unable to support the Plug
and Play monitor. Our monitors have no problems with most VGA cards
used in the market. Hence, changing to the better quality VGA cards
would solve this problem.
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What
is the form of payment?
Depending on the situation, we accept either of the following:
a) 100% Irrevocable L/C at sight in our favor.
b) 30 % downpayment, 70% balance to be paid before Delivery.
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Is
credit card payment accepted?
No. This is not an online-sales site. Furthermore, we do not accept
credit card payments for orders.
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What
is the brand of LCD Panel and CRT used with your monitors?
We only supply new, high quality monitors, as we only use "A"
Class CRT Tubes (Samsung, LG, Philips, Hitachi, Acer, Orion, CPT)
and "A" Class LCD Panels (Hitachi, Sharp, Acer, CMO, CPT)
The brand used depends on the models availability. However, in all
cases we use brand new A Grade CRT Tubes and LCD Panels for our
monitors.
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How
long after a product is manufactured do you retain spares for?
We normally retain the spares for a minimum of 3 to 5 years.
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What
are your terms for Exclusive Territories?
It varies. However, discussions regarding this issue will only take
place after we have established a formal business partnership with
our clients.
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How
can I get good prices for your monitors?
We suggest you purchase a sample to test and evaluate our quality.
At the same time we will put you in our mailing list, and you will
receive our e-mail prices weekly. Whenever the price is suitable
for you and since you already have a sample in hand, negotiations
can proceed from there very quickly.
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Why
should we choose Sun Group over other monitor makers?
Simple, we at Sun Group offer VALUE for our clients. We pass our
cost savings onto our clients in terms of lowers prices without
any compromise in quality - that is the commitment we have towards
our clients.
We constantly aim to provide personalized service to our clients
to ensure that their needs and concerns are taken care of.
Our goal is to develop long lasting, successful working relationships
with our clients whereby mutual understanding and trust forms the
basis of this relationship.
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Note:
Information in the FAQ Section are subjected to change without prior
notice.
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